LEADING CUSTOMER EXPERIENCE (CX) MANAGEMENT COMPANY IS LOOKING FOR 6 QUALITY AND TRAINING SPECIALIST CONTACT CENTER FOR THEIR OFFICES IN VALENCIA (SPAIN). IF YOU ARE A SPEAKER OF FRENCH, POLISH, ITALIAN OR GERMAN AND HAVE AT LEAST AN ENGLISH PROFICIENCY AT B2 LEVEL , THEY WOULD LOVE TO HEAR FROM YOU.
JOB DESCRIPTION:
- THE EVALUATION, LEAD, AND ENHANCE OF THE QUALITY OF SERVICE PROVIDED BY OUR AGENTS, ENSURING IT MEETS AND EXCEEDS COMPANY AND CLIENT EXPECTATIONS.
RESPONSIBILITIES:
- MONITOR AND ANALYZE CUSTOMER INTERACTIONS.
- PROVIDE REGULAR, CONSTRUCTIVE COACHING FEEDBACK TO AGENTS.
- DESIGN, PREPARE, AND DELIVER ENGAGING INITIAL AND ONGOING TRAINING PROGRAMS FOR FRONTLINE EMPLOYEES AND MIDDLE MANAGEMENT.
- ANALYZE QUALITY DATA TO CREATE AND IMPLEMENT ACTION PLANS (APS).
- MEASURE AND REPORT ON THE EFFECTIVENESS OF TRAINING PROGRAMS.
- SUPERVISE, SUPPORT, AND MENTOR NEW HIRES.
REQUIREMENTS:
- STRONG ANALYTICAL AND PROBLEM-SOLVING SKILLS.
- HIGH PROFICIENCY IN MS OFFICE (EXCEL, WORD, POWERPOINT).
- FRENCH / POLISH / ITALIAN / GERMAN SPEAKER AND AT LEAST AN ENGLISH PROFICIENCY AT B2 LEVEL.
- UPPER SECONDARY SCHOOL DIPLOMA OR EQUIVALENT QUALIFICATION, PREFERABLY IN A TECHNICAL OR TECHNOLOGY-RELATED FIELD.
WE OFFER:
- TRAINING INCLUDED IN THE HIRING PACKAGE, 1-WEEK DURATION (TECHNICAL TRAINING)
- THE COMPANY OFFERS ADVICE AND CONTACTS WITH REAL ESTATE FIRMS REGARDING HOUSING PRICES.
- SALARY RANGE: 20.278,68 - 25.000,00
Datos de contacto:
CÓDIGO DE OFERTA: 102026572072 Si está inscrito en LABORA, tiene que dirigirse al portal Punt LABORA ( https://puntlabora.gva.es/puntlabora?app=ofertas-consultar&cod1=707170&cod2=0&t=EMP&lang=e.