SEND THE CV TO EURES_VALENCIA@GVA.ES
LEADING CUSTOMER EXPERIENCE (CX) MANAGEMENT COMPANY IS LOOKING FOR 111 TELEPHONE CUSTOMER ADVISORS FOR THEIR OFFICES IN VALENCIA (SPAIN). IF YOU ARE A SPEAKER OF FRENCH, POLISH, ENGLISH, ITALIAN OR GERMAN AND HAVE AT LEAST AN ENGLISH PROFICIENCY AT B2 LEVEL, THEY WOULD LOVE TO HEAR FROM YOU.
JOB DESCRIPTION:
- PROVIDE TELEPHONE SUPPORT TO CUSTOMERS USING CONNECTED VEHICLE SERVICES, ENSURING A CLEAR, EMPATHETIC AND EFFECTIVE EXPERIENCE.
RESPONSIBILITIES:
- HANDLE INBOUND CALLS AND, WHERE REQUIRED BY THE PROCESS, MAKE OUTBOUND CALLS TO CUSTOMERS.
- SUPPORT CUSTOMERS WITH THE ACTIVATION AND USE OF CONNECTED SERVICES.
- CARRY OUT FIRST-LINE TROUBLESHOOTING.
- CREATE, UPDATE AND CLOSE CASES IN THE CRM, DOCUMENTING EVERY CUSTOMER CONTACT, ACTION AND OUTCOME FULLY AND ACCURATELY.
- HANDLE COMPLAINTS AND CRITICAL SITUATIONS WITH ACTIVE LISTENING, COMPOSURE AND A SOLUTION-FOCUSED APPROACH.
REQUIREMENTS:
- AT LEAST ONE YEAR OF EXPERIENCE IN TELEPHONE CUSTOMER CARE, A CONTACT CENTRE, A HELP DESK OR FIRST-LINE TECHNICAL SUPPORT.
- FRENCH / POLISH / ENGLISH / ITALIAN / GERMAN SPEAKER AND AT LEAST AN ENGLISH PROFICIENCY AT B2 LEVEL.
- FAMILIARITY WITH CONTACT CENTRE KPIS SUCH AS QUALITY, FIRST CONTACT RESOLUTION (FCR), CUSTOMER SATISFACTION (CSAT), HANDLING TIMES AND SLA COMPLIANCE.
- UPPER SECONDARY SCHOOL DIPLOMA OR EQUIVALENT QUALIFICATION.
WE OFFER:
- TRAINING INCLUDED IN THE HIRING PACKAGE, 1-WEEK DURATION (TECHNICAL TRAINING).
- THE COMPANY OFFERS ADVICE AND CONTACTS WITH REAL ESTATE FIRMS REGARDING HOUSING PRICES.
- SALARY RANGE: 18.665 TO 23.000.