34 Teleoperadores/as de atención al cliente con idiomas (Valencia - España)

Descripción: Assist CRM Spain SL precisa incorporar a varios/as TELEOPERADORES/AS DE ATENCIÓN AL CLIENTE (TELEPHONE CUSTOMER CARE ADVISOR) con distintos perfiles de idiomas en Valencia (España). Position details: Occupation: TELEPHONE CUSTOMER CARE ADVISOR - CONNECTED SERVICES Number of Vacancies: 30 French and 4 Polish Full Job Description: We are looking for professionals to provide telephone support to customers using connected vehicle services, ensuring a clear, empathetic and effective experience. The advisor identifies the customer's needs, performs first-line troubleshooting, accurately records the case and, where necessary, ensures escalation and follow-up through to resolution. First-line troubleshooting, accurately records the case and, where necessary, ensures escalation and follow-up through to resolution. Key responsibilities: Handle inbound calls and, where required by the process, make outbound calls to customers. Support customers with the activation and use of connected services, including accounts, login, vehicle-to-app pairing, digital features and available services. Carry out first-line troubleshooting by following procedures, scripts and the knowledge base, guiding the customer step by step. Gather all information required for diagnosis, including vehicle and device details, a description of the issue, error messages and checks already completed. Create, update and close cases in the CRM, documenting every customer contact, action and outcome fully and accurately. Escalate technical or complex cases to the back office or relevant teams, monitor their progress and keep the customer informed until closure. Handle complaints and critical situations with active listening, composure and a solution-focused approach, safeguarding customer satisfaction and the brand's reputation. Comply with quality standards, servic.